What are Support Plans?

The Proactive way to Manage Technology Systems

Frustration with IT. Systems stems from the mind-set that technology systems should work without intervention or upkeep. A common belief is that once systems are in place, things will run smoothly until the end of time. In reality, everyone knows that this is a fairytale.

However, there are good reasons behind this. We would not expect a car to run without regular service where checks are performed and consumable parts are cleaned or replaced. Nor would we expect a person to drive a car without first learning to drive and obtaining a license. And we would certainly not drive a car without being aware of its temperature, oil and fuel levels. Yet many of us commit these crimes with our technology systems, even though they are infinitely more complex than a vehicle, and in many ways, we depend on them to a greater extent.
Synaxis Support Plans are designed to prevent problems from happening in the first place, ensure that if problems do occur the consequences are limited, allow users to make the best use of the existing systems, and provide maximum systems reliability.

There are two main components to Synaxis Support Plans.....

Preventative Maintenance

User Support

The primary purpose of a Support Plan is to provide preventative maintenance. Whether you like it or not, technology systems cost money to keep running. This can either be spent in a reactive way, chasing tails and putting out fires, or in a proactive way by preventing problems from occurring in the first place. Technology systems will demand a certain amount of ‘break-fix’ work, but the more maintenance performed, the less break-fix work is required. By preventing crisis situations, businesses avoid the real cost of technology problems - downtime and lost productivity.

Most businesses understand that a certain amount of user support is required to keep computer systems running effectively. However, the cumulative effect of having 5, 10 or 20 users constantly battling with systems due to a lack of support is often overlooked. Although users may still be able to work, the downtime and frustration caused by having to restart computers, troubleshoot email or network problems, or not having the skills to maximise the benefits of their computer systems carry a big cost - both in terms of downtime, and staff morale.

Click here to see Why Systems Need Maintenance