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Help Desk
The Synaxis Help Desk allows you to begin trouble-shooting
your problem instantly. We can assist you either over
the telephone or via our online Instant Support service.
This allows us to see your screen and move the mouse,
just as if we were sitting in front of the computer!
You can even leave the computer to do other things while
we fix the problem.
The Help Desk is highly cost-effective and fast - in
most cases, problems can be resolved within 15 minutes.
Our Help Desk service operates daily from 8am to 6pm.
Call 09 833 7003 to arrange your helpdesk service now.
On-Site
Service
Synaxis on-site service covers
all your technology problems including
networks, servers, and computers.
If a booking is made before 2.00pm,
we can usually have an experienced
engineer onsite the same day.
For more urgent problems, our
Express Service guarantees clients
a two-hour response.
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Support
Plans
To minimise unexpected problems,
Synaxis has Support Plans which
give you ongoing, comprehensive
support. See
details here.
Depending on the number of computers
and servers you have, we will
recommend the appropriate Support
Plan, charging you a fixed amount
each month in exchange for our
support services. Importantly,
this includes both day-to-day
user support, and the Maintenance
that systems require to prevent
problems from occurring and keep
systems running smoothly.
Repair
Centers
Our Repair Centers have sophisticated
diagnostics and testing equipment
required to diagnose and solve
complex problems. We use advanced
testing equipment that allows
us to simulate months of computer
usage in a fraction of the time.
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