Computer systems are like cars. No one would buy a car and drive it continuously without ever stopping to check the oil and water. Owners regularly service their vehicle to ensure it is running at peak performcance and to rectify problem areas. The same applies to computer systems. They need to be regularly serviced to ensure that they are functioning correctly and operating efficiently. Therefore businesses with five or more computers should carefully consider the use of our Scheduled Maintenance service.

Synaxis maintenance services can be provided as often as once a day, week or month, but usually at fixed, prearranged time. These visits take care of all routine maintenance of the network, administration of users, permissions and user support. While performing these tasks, Synaxis Engineers also attend to any non-urgent problems or user enquiries. Many clients find it reassuring to know that an engineer will be at their premises at a particular time each week or fortnight as they can ‘save up’ their niggling problems and questions for this time.

Synaxis IT provides Scheduled Maintenance services to many businesses and invariably, each business finds that after a period of using these services, their systems begin running smoother and they experience far fewer “crises situations”. Clients find that regular maintenance reduces the overall costs of running the network as small problems can be rectified before they become large.

Below is a summary of our Standard Maintenance Procedures - these form the basis for developing a customised maintenance program designed for your specific system needs.

Backup

• Check that test data is able to restore from previous backup
• Clean tape drive heads with cleaning tape
• Update emergency restore disk
• Check all backup logs since last maintenance check

Internet and Email

• Check administrator mail box and address any issues
• Check queues in Internet Mail Service
• Check Remote Access Service and connected times
• Check Internet connection and connected time

Virus Protection

• Check virus definitions and update if required
• Check virus scan logs

Servers

• Check system, application and security event logs
• Check free hard disk space
• Empty recycle bin
• Delete temp files

Workstations

• Visit all users and check for any problems
• Rectify if small or add to task list in Synaxis Central if significant time is required
• Check anti-virus status on each workstation

To discuss how your business will benefit from Scheduled Maintenance please contact a Synaxis IT on 09 833 7003.